Delete Your Account

2. What happens next

• Our team reviews your request, usually within a few working days. We check that no rent, deposit refund or tenancy obligation is still open, so nobody is left out of pocket.
• If everything is clear, we approve it. Your account is closed, you are signed out of all devices and you will no longer be able to log in with that number.
• Your profile details (name, email, photo, signature, date of birth and preferences) are removed or anonymised.
• If we cannot approve it yet, for example because a tenancy or payment is still open, we tell you why and what to complete first. You can withdraw a pending request at any time.

3. What we may have to keep

Some records are kept after deletion because the law or a legitimate need requires it. They are held securely, used only for that purpose and deleted when the retention period ends (generally up to eight years):

• payment, deposit and refund history, and signed rental agreements;
• KYC verification records for tenancies and properties you were part of;
• records connected with an open dispute, claim, investigation or legal request;
• basic records needed for tax, accounting and audit.

4. Want to delete only some data?

You do not have to close your account to remove specific data. You can edit or remove your profile photo, email, date of birth and signature in Settings, withdraw optional permissions in your phone settings, or ask us to correct or erase specific information. See the Privacy Policy for your rights.

5. Need help?